Refund & Return Policy

At IBEX Enterprises, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

Returns on Undamaged Products

If your item is in new, unused condition and you're returning it within 30 days of purchase, a 20% restocking fee will apply. All returns must include original packaging and be in resellable condition.

Returns on Compromised or Defective Products

If the product arrives damaged, defective, or compromised in any way, we will accept returns within 30 days of delivery with no restocking fee. Please contact us with details and photos of the issue so we can assist you promptly.

Special Circumstances

We understand that not all situations are the same. If you believe your case warrants special consideration, we encourage you to contact us directly. We will review the situation and do our best to accommodate your needs.

Return Process

To initiate a return, please reach out to our team through our Contact page. We will provide you with return instructions and help ensure a smooth process.